The study will provide a comprehensive overview of the MSP landscape with granular insights into business operations, service offerings, business models, vendor partnerships and sales & marketing activities.
MSP business background and business models
Strategic business challenges faced by MSPs
Portfolio of services offered by MSPs, and future plans
Customers segments and vertical industries served
Partners/solution providers MSPs prefer to work with
Service delivery platforms and tools used
Spending on service delivery infrastructure and tools
Go-to-market strategies deployed by MSPs
MSP Business Transformation Playbooks
North America: U.S.
Europe: U.K., Germany
Asia Pacific: India, China, Japan, Australia
Latin America: Brazil, Mexico
Small MSP's (Under $10 M in Revenues)
Medium MPS's ($10 M to $ 100 M in Revenues)
Large MSP's ( Greater than $100 M in Revenues)
Managed security services
Managed storage & backup services
Analysis of market size and opportunity across multiple managed services cross-examined by business segments (SMB) and multiple Routes-to-Market across 57 individual countries and regions.
This study has been conducted in leading countries across the Americas, Europe and APAC regions, which drive significant share of PC and Mobile Device spending.
It analyses the SMLB segments to better understand and explore PC and mobile device purchase dynamics and SMLB buyers’ needs, mindset, motivation, influencers, triggers and purchase drivers with respect to brands, form factors, solutions and channels.
This report examines SMBs’ business needs, including ICT priorities, purchase channel preferences and the customer journey at a granular level. This study drills down into numerous individual ICT categories, both cloud and on-premise solutions, and provides a clear sense of the overall market opportunity/outlook for each and the forces shaping that specific category.
Shifts in the SMB ICT landscape – including purchase channels – are highlighted and illustrate how vendors can best leverage those shifts to deliver solutions profitably.
A significant number of these SMB focused partners are currently selling cloud solutions. This study and report focuses on channel partners that offer at least one cloud solution. These cloud solutions include Software-as-a-Service (SaaS), Infrastructure-as-a-Service (IaaS), Remotely Managed IT Services (RMITS) and Unified Communications (UC) solutions. This report analyzes partner best practices regarding cloud services offerings for SMBs.
North America includes U.S., Canada
Cloud-based disaster recovery as a service (DRaaS) is rapidly expanding its reach into the SMB space.
Online Backup is well established and growing, but profit pools reside in higher-end collaborative and DR type products.
This report is to be used as a market planning tool to assess market opportunity and ensure messaging and customer engagement strategy is aligned with market needs.
EMEA (Europe, Middle East, Africa)